WSQ Direct End-to-End Change Management powered by Kotter

Virtual Live Class

Course Objectives At the end of this course, learners will be able to: review organisational systems, processes and policies to identify areas for change management develop a change management strategy and create an environment for change management implement change management strategy by communicating to get buy-in, sponsoring change management programmes and initiatives evaluate and refine […]

Essential Supervisory Skills

Virtual Live Class

Management is never an easy job, especially when you are new to it. In the past, you only needed to worry about meeting your key performance indicator (KPI) but now, you are leading an entire team! That comes with a lot of responsibilities and expectations to deal with. In this programme, we will look at […]

Effective Communication In Customer Service

Virtual Live Class

Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other people.” In customer service, we take care of our customer’s needs and hence, improving your communication skills can bring […]

Develop Your Assertiveness

Virtual Live Class

Is the lack of assertiveness keeping you from fulfilling your potential and reaching your goals? Is assertiveness a people skill and quality you would like to acquire to naturally attract people to respond to you positively? Many of us do know that being assertive means having a greater sense of self-worth and confidence without being […]

Coaching For Performance – Develop Your People

Virtual Live Class

Heading a team and feeling clueless about how you can get the best out of your talented, dynamic team members? Coaching them would be your best bet. By coaching your employees, you do not only increase the effectiveness of your organisation but also achieve higher retention of your most precious and essential asset – your […]

Conflict Resolution With A Win-Win Outcome

Virtual Live Class

Who would not wish to work in an organisation that is free of disagreement and conflict? As much as we might fear conflict, we know that it is inevitable. In fact, conflict can unveil unexpected benefits such as better ideas, better understanding and better working relationships, if we learn to engage and handle it well. […]

Capability Development And Coaching For Managers

Virtual Live Class

The effectiveness of a manager is highly interlinked with the proficiency and performance of his or her team members. A manager who makes the effort to instil a positive learning culture and regularly seeks to empower team members with new skills will eventually build a high-performing and adaptive team. Team members will also feel greatly […]

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